American express careers 2024 hiring a multiple indian graduates for the role of business analyst
About company
At American Express, you will be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company value and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. The Global Services Group (GSG) is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. As part of GSG, the Global Servicing Enablement (GSE) team is responsible for process design & engineering, capacity management, governance, analytics, value generation and learning across GSG. The team is accountable for providing unwavering support to all our Customer Care Professionals and Specialists who serve our customers globally every day. GSE is also responsible for the Enterprise Complaint Center of Excellence chartered with ensuring American Express has a robust complaints management program.
Basic Job Details :
| Job ID | 24002250 |
| Job Role | Business Analyst |
| Education Qualifications | BE/B.Tech or Other Tech Degree |
| Salary Package | 4 to 6 LPA or as per company standards |
| Experience | Fresher with knowledge |
| Job Location | Hybrid |
| Last apply date | ASAP |
Attention : Read all criteria carefully and make changes in resume by adding relevent keywords so you will get the interview call otherwise you will loose opportunity.
Technical Skills/ Knowledge of platforms:
- Proficiency with Microsoft Office, especially Excel, and PowerPoint
- Project management skills, knowledge and experience of successfully leading projects, a plus
- Ability to handle large data sets & prior programming experience in SAS, SQL, Python and/or HQL (Hive Query Language) to write codes independently and efficiently will be useful
- Knowledge of machine learning will be an added advantage.
- Exposure to Big Data Platforms such Cornerstone & visualization tools such Tableau, a nice to have.
Behavioral Skills/Capabilities:
- Delivers high quality work with direction and oversight.
- Understands work goals and seeks to understand its importance to the BU and/or the Blue Box
- Feels comfortable taking decisions/ calculated risks based on facts and intuition.
- Flexible to quickly adjust around shifting priorities, multiple demands, ambiguity, and rapid chang Maintains a positive attitude when presented with a barrier.
- Demonstrated ability to challenge the status quo & build consensus.
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Functional skills:
- Bachelor’s degree (Mathematics / Statistics/ Data Analytics); MBA or equivalent is a plus.
- Relevant experience in Workforce Planning/ Operations/MIS analytics would be preferred.
- Proficiency in Workforce Management tools such as Avaya, eWFM, Genesys as well as understanding of call center volume drivers and forecasting/workforce planning processes would be an added advantage.
- Strong written and verbal communication skills with demonstrated success in creating and conducting presentations to large / senior / challenging audiences, a plus
- Strong organizational and project management skills.
- Proven ability to manage multiple priorities effectively with a track record of driving results effectively while meeting deadlines.
- Strong relationship and collaboration skills, including the ability to work in a highly matrixed environment.
Benefits include :
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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Apply here : American Express Careers 2024 : Business Analyst
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